I recently lagged out during a game of untangled with my friends and the game ended while I was trying to reset my internet connection. When I came back online I was hit with a 12 hour abandon penalty. Could y’all please lift this penalty, I love the idea of abandon penalties and how they help keep players in games but I feel that it was unfair for me to get one because my internet crashed! Thanks!
Hi there @Nicole_P_Dalfio, I'm sorry to hear that this happened! Unfortunately, our support teams are unable to lift or adjust temporary sanctions in any way as they are controlled server-side by an automated system.
With that said, the troubleshooting steps in this FAQ will improve your connection stability and ensure that your network is properly communicating with the online services for Siege. After those steps are completed successfully if this occurs again, please follow up with us by logging in to our website and submitting a new support case. To save time, you also have the option to attach a screenshot showing the correct ports have been forwarded already. Once received, an agent from our support team will be able to review everything and then follow up with you directly.
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