I was on the last round of a ranked game about to win when I got kicked for connectivity issues. I live in an area with poor internet (mountains and such) so I'm aware that my connection did spike for a moment. I got kicked due to this and assumed I could just reconnect since I was already dead. I got an abandon penalty instead. This doesn't make any sense whatsoever??? Why would I receive a 60 minute ban penalty instead of the option to reconnect like I used to?
Hey @NextGen74, thanks for getting through to us, welcome to forums and sorry to hear about what happened.
Based on what you've stated, I understand that the game must have been concluded by the time you tried to reconnect as you should still be able to do so if match was on-going.
Additionally, if you do live in the area where internet connection can be unstable at times, then you may want to see whether there's a way to tackle this or possibly have a back-up connection (such as Mobile Hotspot set through Mobile Data) that you could fall back onto, in case if this occurs again, as disconnections on multiple instances will result in abandonment penalty for a pro-longed period of time and it wouldn't be something our Support team could overturn, therefore our aim would be to try and prevent this from happening for you.
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