[2021] [Accessibility]Game not loading

Originally Posted by Nakitamai2021
I have recently been trying to load this game on my PC and it has just been showing a black screen, now when i try to open it it just wont load.

Has anyone else had this issue? please help

Hey there.

Welcome to the forums.

I'm sorry to hear you're having issues with crashing at launch.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.