Original Post — Direct link
Whenever I play a ranked game on kanal, my game crashes. This issue has started since the release of Crimson Heist. I had no issue with this the season before. I tested to see if it was an issue with ranked only but when I went into a custom game the same issue occurred. About 10 seconds into the operator ban phase on kanal, my game crashes. When I reconnect to the ranked game, it crashes while my operator is loading in or as soon as the round starts. I have had several games cancelled on me because I simply cannot connect into my ranked game whenever it is on kanal. As a result, I currently have a 24 hour abandon penalty. If someone knows a fix to this issue please let me know. Thanks.
about 3 years ago - Ubi-Milky - Direct link
Hello everyone, thank you for posting about this.

To make sure that this issue is not caused by a corrupt or missing file after the update, can you please verify your game files in your game launcher, as this usually fixes any map related crashes in game.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
https://support.steampowered.com/kb_...2037-QEUH-3335

Here are some instructions on how to do this in the Epic Games launcher -
https://www.epicgames.com/help/en-US...launcher-a3638