Original Post — Direct link
I live in Spain so the closest server is EU West. But like 2 months ago or more it started connecting to EU East and EU North. So my ping doubled... And thats not good.

I have tried:

  • Open / forward the ports (all of them)
  • Reset the router
  • Uninstall the game several times
  • Modify the GameSettings.ini file, but the ONLY servers I can force to connect seems to be EU East and North again... I cant even force to connect to Japan, for example (I dont want to, but I was testing...)
  • Getting in touch with Ubisoft Support and doing their connection troubeshooting



Also, when I do a "custom game list" the EU West does not appear, but all the rest are there (even Japan or Brazil)

Ubi support confirmed me that IM NOT BANNED hehe

Does anyone have the same problem? I want my low ping back


Thank you community! All my hopes are on you!

(Sorry for bad english )
over 4 years ago - Ubi-Houck - Direct link
Hi intelntl!

Sorry to hear you having issues with connecting to EU West. Thanks for confirming the steps you have tried.

We are looking into this issue and I can see in your support ticket that the team are asking for the information they need to pass it along. The team will be able to keep assisting in that ticket.

Thanks!
over 4 years ago - Ubi-Houck - Direct link
Originally Posted by intelntl
I keep investigating and it seems that the EAST EUROPE never existed and is just a bad translation for the Spanish version. When I changed the language of the game to english WEST europe appeared. Although the high ping it still without explanation. Thank you to take the time to answer.
You're welcome.

You are correct, there is no EU East. Do not worry, the team will get back to you in your ticket.

Thanks!