Original Post — Direct link

I was false banned two weeks ago and I submitted an appeal through the case system and never got a reply. I then today started a live chat after updating my case 5 times because they never replied just to be told the appeal was denied and they couldn't tell me any info on why I was banned and why it was denied. You can literally watch all of my replays and every player I team with and it would all say I don't cheat. I've been playing r6 siege for 5+ years and this is the first time this has ever happened to me. Ubi support has been everything but helpful and still wont tell me why they banned me and I literally bought every operator battle pass etc and cant get any of that back, not to mention I cant get any of my levels back and have to start from 0, which I am not doing. I had to grind just to play ranked and once I finally hit that level I get banned. I've played against countless cheaters and you can tell who is actually cheating by just their stats. I'm average at best, my highest rank was silver 4 and my kd is below .9. My headshot percentage is also 40% which is also average at best. They told me to submit a case and I did just to get shot down when all I've ever done is play legitimately. What am I supposed to do now when every Ubi support basically tells me to get lost. I'm beyond frustrated

over 2 years ago - Ubi-Karl - Direct link

Hey @AlphaZeN2, thanks for reaching out and I am sorry to hear about this.

When it comes down to permanent suspensions, you are able to appeal it, however should it denied, I am afraid our Support team are simply unable to assist you further.

To add, our team is unable to disclose any particular details that have led to suspension, in order to maintain the integrity of our internal systems. We take great care in ensuring that our games are fun, fair and friendly throughout and always had a firm stance against any violations of Code of Conduct.

I do appreciate this may not be the outcome you anticipated and wish you all the best in your future gaming endeavors.