devtrackers.gg
I keep having my save files corrupt so when i load siege up it comes up with "user profile loading failed" and last time i had to contact support where they told me it shouldnt happen again, but it did. This time i cannot fix it, regardless of whether i follow the instructions on the specific page for my problem it wont work, It wont even let me contact the support team so here i am. What am i meant to do with a problem that i cant even properly report and get help for?
Hello Tukzy., thanks for getting in contact with us about this.
In our player support forums we typically try to reply to each player within 7 days for each of our games as we have several games to cover and a lot of posts to reply to, typically only one or two agents will be able to work a games forum per day, so I apologize for any delay replying.
If you would like more immediate support you can reach out through our Live Chat support via our support website here - https://support.ubisoft.com/en-gb/Cases/New
Please note, this service operates under the usual 9-5 GMT operating hours.
We also have a support article that may be relevant to you here -
https://support.ubisoft.com/en-gb/Article/000061964
If this support article does not work for you please make sure to upload you dxdiag and msinfo files to a support case through the first link, this should help us should be need to escalate your case to the QA team. It may also be helpful for you to show us a video of you following the troubleshooting too, thank you.