Original Post — Direct link
Hello everyone!

I played the M.U.T.E Protocol playlist the second time on August 11.( I played the game mode once when it first arrived. I didn't really care for it and left the game.) I was solo queuing and a few teens were throwing their drones in an odd spot so I thought i would investigate. As a threw my drone it got suck in the spot were their drones were and pushed me in between the layers of the map. After i realized what happened I knew this was a glitch and though i should report it to Ubisoft. I navigated to the Ubisoft support page and found information about the R6fix page. I signed in to report the problem, but i got a prompt that told me I'm not allowed to submit a glitch due to an age restriction. Is there a direct email Ubisoft? Every time I go to report it on the Ubisoft page, it prompts me to follow a link to R6fix. this link prohibits me from reporting the glitch. Your help would be appreciated.
over 4 years ago - Ubi-Karl - Direct link
Hey GeezCheese.jpg,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this issue was brought up to our team and is currently under review.

I do apologise about the inconvenience this is causing in the meantime and should we have any updates, details will be posted here, in our official forums, therefore keep an eye!
over 4 years ago - Ubi-Karl - Direct link
Thanks for your swift response GeezCheese.jpg .

I think there was a little bit of confusion, since we have a couple of drone related glitches that occurred recently and I have confirmed with the team, that the issue you were specifically referring to is something that is under investigation, and therefore video footage at this stage is not required, as we have already received, however thank you for your willingness to help!

Should there be any questions, let us know!
over 4 years ago - Ubi-Karl - Direct link
Originally Posted by GeezCheese.jpg
No problem Ubi-Karl for the help.
Sorry for the confusion. I must have misinterpreted the last message. I am glad you could contact the team and inform them about the glitch. The M.U.T.E Protocol is a fun game mode and is unfortunate that it had so many problems. I am looking forward to the next patch so the game mode can be played the way it was meant to be played.
All good there .

Thanks for your feedback and I am glad to hear you're enjoying it .

We will try to get the issue sorted ASAP and as mentioned before, I am truly sorry about the inconvenience in the meantime.