Original Post — Direct link

Hello first of all. I can't see the weapon costumes or clothes in the skins when I say show them full screen. I am facing a white screen.I have this problem with all characters. The same problem continues not only with the characters, but also with the battle pass and all the costumes in the store. I've been having this problem for the last 2 seasons. I tried all the suggested solutions but couldn't solve it. I want you to help with this.
Evidence: https://prnt.sc/ndmm-C9KP_aS: (https://prnt.sc/ndmm-C9KP_aS) , https://prnt.sc/OX3URgZLfALL: (https://prnt.sc/OX3URgZLfALL) , https://prnt.sc/jwYCtRBv1k52: (https://prnt.sc/jwYCtRBv1k52)

almost 2 years ago - ubi-smash - Direct link

@mematibush Hello there, and welcome to the forums! I am sorry to hear that this issue has been an occurrence during the last two seasons. We have received similar reports of this occurring, but our team has not been able to reproduce this behavior. If you have already exhausted all Troubleshooting steps and tried reinstalling the game to help remedy this issue, we would like to collect more information to provide to the Dev Team so they can continue investigating the problem. To gather further communication with our team, please create a support ticket with a copy of your system files attached to your case. This will allow us to look closely at what might be causing this behavior. If you have any questions, please don't hesitate to ask!