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There is a bug that happened to me 4 times now. It happened to my team mate too not just me. The mouse don't control the aim and we see the desktop mouse over the game. Alt tab don't solve the problem, need to close and reopen the game. The mouse still work to shoot or to go in menu. I got ban from my last ranked game because I alt F4 when I had the bug.
Hello DdOoUuMm, welcome to the forums.
We know the mouse cursor bug can affect players in a few different ways and can also affect players who use certain mice with certain software running in the background.
Sometimes you will lose all control of the mouse or the Windows cursor will remain on screen.
- First of all, please deactivate discord and any other programs which may use an overlay.
- Secondly, please try not to use Alt and Tab to swap between programs and disable anything other than the game that may be running in the background.
When you lose all control of the mouse, you will need to restart your game.
We are currently investigating a permanent fix but in most instances we have found this occurs usually when the player is using some other conflicting software in the background.