[2022] Account problem, help us!

Hey @Naador666, thanks for getting through to us and sorry to hear about the freeze issue your friend has been dealing with.

First and foremost, so that we could get a better idea about the issue itself, may I check the following:

1. Is he using Vulkan or DX API?
2. Since when did this start to happen?
3. I understand issue only occurs in unranked matches, however works perfectly fine in other game modes, is that right?
4. Does he happen to receive any error messages at all?

In the meantime, taken into account that he has already tried some steps yet to no avail, can you also ask him to do the ones outlined in the following article (only the ones he did not do already) and see if issue persists.

Keep us updated!

Thanks for your swift and detailed response @Naador666, much appreciated!

Just out of curiosity, do you happen to have any issues yourself or is it working fine for you?

To add, based on the information you've provided for your friend's case, this seem to be one of those instances where we will need to take a closer look at his PC and see if we're able to identify what is causing it, therefore if he has completed previously mentioned troubleshooting steps yet to no avail, so that we could proceed, can you ask him to get through to us via our support website, press 'Contact us' and fill out case with details of the issue. Additionally, if possible, ask him to also attach his system files (MsInfo and DxDiag). Once that's done, one of our team representatives will review it and we will take it from there.

Hope this helps and if you or your friend have any questions or run into any further difficulties, feel free to get in touch at any time!