How is support so unbelievably slow? Maybe there's a reasonable explanation for it but I can't think of any.
Does the live chat actually exist? When I go to the support page, it gives me the option to start a chat or a ticket but to start a chat, I have to enter a message and add topic and all that. Once Platform, general topic and a message are entered, the option to start a live chat is taken away. Is there a reasonable explanation for this??
On support tickets, it shows a date under Updated. I'm assuming it is the date it was last updated. But nothing changed on the ticket. What exactly counts as "update" on a ticket?