Original Post — Direct link

Hello,

 Whenever I try to start the game from Ubisoft Connect, it waits about 30 seconds, then opens the Steam store page for R6S, and I can't launch the game.

 This is so weird. I try to open it on Ubisoft Connect, but it opens the Steam store page. What is going on???

 I have never had this issue before.

 The game is completely unplayable.

Just to add to this, I was physically given it for Christmas in 2017, and used the code in the box to activate it via Uplay (when it was called Uplay). Since then, no problems until 10/01/23, when it started this odd behavior.

I have;

1. Verified Game Files MANY times

2. Uninstalled and reinstalled the game MANY times

3. Tried launching in offline mode, but no cigar

In my 1000 hours of playing this game since Year 2, I have never been completely locked out of the game.

I've contacted Ubisoft Support, but of course, nothing heard. As usual.

Thanks.

almost 2 years ago - Ubi-Perseids - Direct link

@Spectra-Exo Hello! Welcome to Discussions! So sorry that we haven't updated your case yet. We're experiencing a high volume of contacts which has made our response times delayed. An agent will update your case as soon as possible! In the meantime, there are some troubleshooting steps I can recommend here that may help. Since you've already tried to verify the game files, please go through our troubleshooting guide here next. Those steps will make sure the game is running properly and efficiently, and it will eliminate most causes of common technical issues. You can also try to clear the Ubisoft Connect cache. If that doesn't help, we may want to go ahead and uninstall/reinstall Ubisoft Connect completely.

I hope these steps help but if not, rest assured we will respond to your case as quickly as we can to help investigate this further. Thanks!