Original Post — Direct link

Since downloading the game I constantly have game crashes or lag/connectivity issues. Today my game crashed in the middle of the same ranked match twice, when I tried to reconnect to the match I got an error code which then gave me a matchmaking ban. This has happened to multiple people I play with and is extremely frustrating, especially since I am not even told how long the ban is for… I’ve tried restarting the application, restarting my pc, and even verifying the integrity of the games files. Nothing seems to work, please help!

over 1 year ago - Ubi-Boost - Direct link

Hi @GreenLikeTea! I'm sorry to hear the game has been crashing for you, and you were unable to connect to a match. As a start, please complete these technical troubleshooting steps. If the issue persists, please let us know about the following:

  • Which error message are you getting when you tried to reconnect to the match?
  • Is the game crashing after a specific action happens?
  • Are you getting any error messages after the game crashes?


Thanks!