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@YungEli23 Hello there! Sorry to hear you're having troubles playing with your friends on Xbox or PlayStation. To confirm, are you playing the game on PC? If you're playing on PC, you won't be able to play with your Xbox or PlayStation friends since cross-play is not supported between PC and console. You can find more information about this in this FAQ.

I apologize for any inconvenience this has caused you.

@TomAshabe Hello! Welcome to Discussions! I'm sorry to hear you're getting this error when you try to link your accounts. Since this is an account-related issue, we will need you to create a Support case so that our teams can look into this. Alternatively, please feel free to send us a message on ...

@TTV-b894781603 Hello! Welcome to Ubisoft Discussions! I'm sorry to hear you're getting an authentication error. This error usually happens when you are logged into a different Ubisoft account than the one your Steam copy of the game was originally activated. I suggest making sure you're logged into the correct Ubisoft account that has the game activated. If you are sure that you're logged into the correct account, then we'll have to continue assistance through your Support ticket. We'll be able to gather more information there so that we can take a closer look into it.

I unde...

Hey @YANZIND3LAS! Welcome to Discussions! Sorry to hear you're missing items that were originally on your PlayStation version of the game. To be sure, did you previously have your PSN account linked to a different Ubisoft account?

Hi everyone! I'm sorry to hear an agent hasn't gotten back to anyone here in their Support tickets. We are experiencing a high volume of contacts, so our response times are delayed. An agent will respond back as soon as possible.

I apologize for the inconvenience.

@Fillio Hi there! I'm sorry to hear the Elite silencer is not equipping for Caveira. I see this is an issue that the team is currently investigating.

Just to be sure, does the silencer look equipped if you play Lonewolf? Also, can you please confirm the platform you're playing the game on for me?

Thanks!

@gurubill66 Hey there! Sorry to hear you're missing the final clue to reveal The Father's identity. In order to get the final clue, you'll have to speak to Hytham and complete the quest "The Poor Fellow Soldier".

Just to be sure, have you completed the Hordafylke and Hamtunscire arcs? Did you hand the medallions over to Hytham? Is Hytham located outside the longhouse?

Also, please share a video that shows the following:

• "Reporting on Hamtunscire" is shown as completed in your quest log.
• All order members, other than The Father, have been eliminated.
• Your interaction with Hytham.

Please upload the video to a video sharing platform like YouTube. Once the video is finished uploading, please sha...

@Haruchai01 Hi! Welcome to Discussions! I'm sorry to hear you're experiencing issues getting past the gender selection screen. Just to make sure, does the game crash whenever you try to select your gender, or does nothing happen at all? Do you own the game through Ubisoft Connect, Epic Games Launcher, or Steam?

I recommend completing any steps from this ...

@Iaens Hello! Welcome to Ubisoft Discussions! I'm sorry to hear that you're experiencing issues launching the game. Just to make sure, have you already tried all the other troubleshooting steps from this FAQ?

Also, I recommend installing Ubisoft Connect and Assassin's Creed Valha...

@Arrow_VI Hi there! I apologize for the inconvenience. To confirm the issue you're referring to, are you missing some rewards from the Premium Battle Pass such as Battle Tokens and Breach charges?

Hey @iDontGiveAbuck_! Welcome to Ubisoft Discussions! I'm sorry to hear you're having issues redeeming your code for the chibis in Rainbow Six Siege. As a start, please try these browser troubleshooting steps. If the issue persists, can you please let me know if you're getting any er...

Hi @Joixe_! Welcome to Discussions! You certainly can submit a refund request. You can do this through the Order History page on the Ubisoft Store website. Once you're there, locate your order and select "View order details". You should then be able to see the "Request a Refund" option there.

You can also submit a refund request by creating a ...

@Cherepashka7 Hello! Welcome to Discussions! I'm sorry to hear you're experiencing issues creating a Support ticket. Can you please give these browser troubleshooting steps a try? Please let me know if the issue persists.

As an alternative, please feel free to send our teams a ...

@Qzdexi-Dev Hi there! Just to let you know, I have redacted the hyperlink in your post for security reasons.

Since the issue you're experiencing is related to 2-Step Verification, we'll have to assist you through your Support Ticket. Our teams are experiencing a high contact volume, so there is a delay in our response times. However, we'll send a response back to you as soon as possible...

@Zakhar597 @Hotpoptart110 Hello! Welcome to Discussions! I'm sorry to hear you're having issues relinking your PSN accounts to your Ubisoft accounts.

When you unlink a PSN account, you can only relink it to the Ubisoft account it was originally connected to. You can find this information ...

@FreeTerd Hello! Welcome to Discussions! I'm sorry to hear you're having issues sending the video. Are you able to upload it on any video sharing platform like YouTube? If you are, please upload it there and share the link so we can take a closer look into this.

Thanks!

@Ibervang Hi there! I deeply apologize for the inconvenience this issue has caused you. Have you already tried all of the troubleshooting steps listed in this FAQ? If you have, can you please let me know if you get any error messages when the game crashes? Also, are the crashes happeni...

Hi @nasailitt1914! Welcome to Ubisoft Discussions! I'm sorry to hear you're experiencing this issue as well. We don't currently have a fix for this issue, but it has been reported to the development team.

Thank you!

@Emulgator01 Hi there! Welcome to Discussions! I'm sorry to hear you're being asked for a key whenever you launch the Steam version of the game. I recommend trying these troubleshooting steps to help correct the situation:
 
Firstly, please make sure you're launching Steam and Ubisoft Connect with ...

Hi everyone! I'm sorry to hear you're all experiencing crashes whenever you play the game. To start, I recommend verifying game files as that is a great first step to help resolve crashes.

If the issue persists, please try all the other troubleshooting steps in this FAQ.

However if you continue to experience crashes, please ...