about 1 year ago - UbiMark - Direct link
Hello Operators,

Thanks for reaching out and I'm sorry to hear that you were experiencing connection issues.

Can you please try the troubleshooting steps in the FAQ here?[support.ubi.com] This will ensure that your connection to our services is optimal and will help you to eliminate disconnections in the future.

Regretfully, we are unable to lift temporary bans, I'm afraid.

If you have any additional questions, please let us know.

- Ubisoft Support
about 1 year ago - UbiMark - Direct link
Hello ▰Himura_Kenshin▰,

Thank you for sharing this!

There was a degradation on the 25th, however, as the thread started a day before that, it looks like the cause might be different for some players.

- Ubisoft Support
about 1 year ago - UbiMark - Direct link
Hello ▰Himura_Kenshin▰,

Thank you for the update.

I'm really sorry to hear about your experience and I'd like to take the opportunity to apologize for the inconvenience.

However, our services resumed and they're all operational now :)

If you have any other questions, please let us know.

- Ubisoft Support
about 1 year ago - UbiMark - Direct link
Hello Shady,

Thanks for reaching out!

Our services currently are fully operational. However, if any maintenance or outages occurs, we provide full communication through Twitter, Facebook, and Forums.

I hope it clarifies the situation and if you have any questions, please let us know.

- Ubisoft Support