Original Post — Direct link
ok, so i had a pretty ****ty internet connection were i could play siege with a 110-160ms ping. And also, i would get disconnected or cant get in the game, but that doesnt happen often. now i changed to a 200mb/s 5G connection but with it i cant even get in the game! it says i have a 50-80 ping but about 95% of the time when i log in i get a error saying that the r6s servers are unreachable. the other 5% is that i can get into the start menu but then when i am in a matchmaking it says, leaving squad and eventually i get disconnected, even though my ingame overlay from Overwolf told me i am already in a match. This is frustating. btw i am currently in china, but i dont thing thats the main problem. pls Ubi, FIX IT!
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by legenscarde
ok, so i had a pretty ****ty internet connection were i could play siege with a 110-160ms ping. And also, i would get disconnected or cant get in the game, but that doesnt happen often. now i changed to a 200mb/s 5G connection but with it i cant even get in the game! it says i have a 50-80 ping but about 95% of the time when i log in i get a error saying that the r6s servers are unreachable. the other 5% is that i can get into the start menu but then when i am in a matchmaking it says, leaving squad and eventually i get disconnected, even though my ingame overlay from Overwolf told me i am already in a match. This is frustating. btw i am currently in china, but i dont thing thats the main problem. pls Ubi, FIX IT!
Hey there.

I'm sorry to hear that. Are you being given a specific error code when you try to connect? I would also recommend going through our connectivity troubleshooting here if you haven't already done so.
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by legenscarde
and also i done everything in the troubleshooting section. didnt helped...
I'm sorry to hear that. So we can discuss this in more detail with you and try to get to the bottom of exactly what is causing this issue in your case I'd recommend opening a support case with us. Once the case is open if I can ask you to attach to that case any images you can provide showing the port forwarding you've completed in your router settings.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.