Original Post — Direct link

after the new update it became impossible to even enter the game (before that I could at least open alpha packs but could not play) now after starting the game the start logo appears then disappears and appears again after which the black screen and poof! the game crashes (I already checked the files)I already missed season 3 with help of these updates and I don't want to miss another one with these "improvements"

over 1 year ago - Ubi-Auron - Direct link

Hey @Ebolaychik - thanks for reaching out!

I'm sorry to hear about your issues with launching the game. First of all, I would suggest going through all the steps in our technical troubleshooting guide for PC. You can find it by clicking on this link.

It will help to eliminate most common errors and allow us to continue troubleshooting the issue. If it is still occuring after the troubleshooting is exhausted, please create your MSInfo and DxDiag files as mentioned in the article linked above and reach out to us on one of the private support channels below:

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

This will allow us to take a closer look at your system files and continue troubleshooting, thanks! 😊