Original Post — Direct link
Hi,

I received a 15 days ban due to cheating, I didn't cheat and I was surprised yesterday when all my friends told me that I was banned by Battleye and after I did login into my account a message did popup and I am banned for 15 days due to cheating.

any idea why did I get banned? and how can I lift it?
I have already contacted the support and they told me that I have to wait for 15 days they can't do anything. Totally not acceptable because I didn't cheat.
Now My steam account show that I have 1 in game ban which is the ban from yesterday. this really has given me and caused a lot of damages, which can be proven as well.
Please someone forward this to your security Team to lift the ban.
over 3 years ago - Ubi-Milky - Direct link
Hello CTFWinner, thank you for getting in contact with us and sorry to see you received a 14 day ban.

As previously stated, Ubisoft Support have no ability to remove temporary bans, we are only able to remove permanent bans for players, after undergoing an appeal.

Temporary bans can be applied for various reasons in game, but we are unable to go into detail about why you received your particular ban across the forums. We can only ask that you make sure to follow our updated code of conduct, which further explains reasons why you may receive a ban - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

If you need to discuss your ban in further detail, please reach out to us through one of these links, privately and please upload an image of your ban message -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New