[2021] [Crash/Freeze]Profile fail to load support needed

Hey Ubi,
I can't seem to open a support ticket or even livechat, and messaged FB or twitter and still getting run off the mill answers, it just seems like Ubi doesn't want to help at all.
I've encountered a network problem while ranking in R6, as I've restarted my game, R6 prompts me with a "Failed to load profile". Been on this case trying all the solutions of disabling cloud and enabling cloud, validating and such. Please advise. I've read somewhere that you will need my Dxdiag and msinfo to help remedy my frustration, whoever decides to help let me know and I will gladly provide you those files.

PS: if you're asking me to try the solution from the FAQ sheet, I have tried. Still doesn't work.

IGN: GatsbyNinja
Platform: PC
Game: RainbowSix Siege

Hey GatsbyNinja, thanks for getting in touch and I am sorry to hear about this.

First and foremost, I've had a closer look at your account and can see that you got through to us via live-chat with the request of video footage showing you completing the steps. I understand this may not always be possible, therefore if you're unable to provide us with it, do not worry about it too much.

I can also see that you've provided us with your launcher_logs and wanted to ask if you could also attach your system files (MsInfo and DxDiag) that may be useful when in effort of reproducing the issue.

In terms of the troubleshooting steps you suggested you already tried - can I just double-check whether problem is resolved as you replace your save files for the first time however later as you relaunch the game it reoccurs, or is it the case where 'Failed to load user profile' message is always there despite you doing the requested steps?

Let us know!

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