Hey there, mbyFRANK1! I'm incredibly sorry to hear that you did not receive your credits in Rainbow Six Siege. As I am not able to assist with charges or orders of any kind over the forums, I just looked over your case to ensure it has been placed with the correct department for efficient assistance. As soon as our team has some new information available for you, they will update you accordingly through your case. Please keep in mind that, due to all of our upcoming and current releases, response times may be delayed. Your continued patience and understanding are greatly appreciated in the meantime!