UbiKoality

UbiKoality


28 Oct

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    UbiKoality on Support Forums - Thread - Direct
jeffjordan93: I understand that this is not the outcome you were hoping for and I truly am sorry that I was not able to provide the desired assistance!
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    UbiKoality on Support Forums - Thread - Direct
Hello DuDude12! Did you activate the key you were provided for the Year 5 Pass in the Epic client? After further review of your account, that may be the issue here!
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    UbiKoality on Support Forums - Thread - Direct
FredFronknsteen: I'm so sorry to hear that! I'll be sure to include your information in my report as well. Thank you for commenting!
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    UbiKoality on Support Forums - Thread - Direct
Hey iSoYummy! I deeply apologize for this inconvenience. I will certainly pass your information along to the relevant team to aid them in their ongoing investigation of this issue. While I do not have a specific timeframe in which it will be resolved, I do greatly appreciate your patience in the meantime. Thank you for taking the time to write this post and get it reported!
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    UbiKoality on Support Forums - Thread - Direct
Hey Attila-HUN31! I'm sorry to hear about this. Are you able to provide a screenshot for me? What general region are you located in? Who is your Internet Service Provider (ISP)?
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    UbiKoality on Support Forums - Thread - Direct
Hi riddikk011! Thank you so much for providing this additional information. Firstly, to address your BattlEye question, these banning notifications appear all throughout the game no matter what mode you are playing in. They do not pertain to a player that may be in your match, not that there are any in Lone Wolf. Secondly, I will certainly report the details you have provided to the relevant teams to aid them in their investigation on this problem! I can also share your feedback with them as well so they understand how frustrating this is for our players. Thank you once again!

27 Oct

Comment
    UbiKoality on Support Forums - Thread - Direct
Hi Ramy4990! I'm very sorry to hear this. Are you receiving any error codes or messages when trying to connect to the game?
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    UbiKoality on Support Forums - Thread - Direct
Hello everyone! I would first like to apologize for this inconvenience. Your frustration is completely understandable in this situation, and I would be equally as annoyed if content I had paid for suddenly became inaccessible. With that being said, please provide the following information so I can try my best to assist each of you and so I can get this reported to the team!

- What operators are you missing specifically? (A full list would be very helpful)
- Were these operators included with your edition of Siege or did you obtain them through a Year Pass?
- Are you game-sharing?

Thank you all!
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    UbiKoality on Support Forums - Thread - Direct
Hello Ossetia89! I apologize for the trouble you've experienced with Rainbow Six Siege on your Xbox. Thank you for letting me know everything you've tried on your own thus far! Do you have a digital or physical copy of the game?
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    UbiKoality on Support Forums - Thread - Direct
Hi guest-HNicL2vB! Welcome to Rainbow Six Siege! I'm sorry to hear that you've been having a poor experience with the connection in-game. For starters, please try clearing your Xbox's cache by unplugging the console from the wall, waiting at least two minutes, then plugging it back in and restarting the game. Then, I would recommend completing our connectivity troubleshooting guide in full. Doing so will ensure that nothing is interrupting your connection to the game's online services and that the connection is completely optimized. Ultimately, t... Read more
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    UbiKoality on Support Forums - Thread - Direct
Hello there! As explained in this tweet, leaving the Sugar Fright event will still result in a penalty. This is to help improve the gameplay experience for everyone. My apologies for any inconvenience or frustration this may cause!
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    UbiKoality on Support Forums - Thread - Direct
No problem at all, MorgothCrusher! We are always happy to help. Happy gaming!
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    UbiKoality on Support Forums - Thread - Direct
Hey BreathF1r3! My apologies for this inconvenience and the confusion that it has caused you. When you exit the game and go to launch it again, do you still have the option to choose between 2 saves?
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    UbiKoality on Support Forums - Thread - Direct
moistchips: You're very welcome! Happy gaming!
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    UbiKoality on Support Forums - Thread - Direct
Omegax1981: Thanks for that information! Are you able to provide screenshots showing these operators as locked? I would be more than happy to get this reported for you.
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    UbiKoality on Support Forums - Thread - Direct
Hi Omegax1981! I'm sorry to hear about this and I apologize for the inconvenience that has been caused. What operators are you missing specifically? Are you game-sharing at all?
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    UbiKoality on Support Forums - Thread - Direct
Hi FaCe_Jarvis! I'm very sorry to hear that you've been having trouble purchasing credits in Rainbow Six Siege. After further review of your account and the numerous failed transactions, please open a case at support.ubi.com to receive further assistance from your regional Store team. They are best equipped to investigate this and provide some additional assistance. Thank you for your patience in the meantime!
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    UbiKoality on Support Forums - Thread - Direct
Hey there! As stated in this tweet from the team, leaving the event will result in a penalty. Please keep in mind that Support is not able to revert or overturn these penalties. My apologies for the inconvenience!
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    UbiKoality on Support Forums - Thread - Direct
Hi joshyop! I'm very sorry to hear about the permanent sanction that has been placed on your account. If you have already tried opening a case at support.ubi.com to submit an official ban appeal, please let me know your case number. I would be more than happy to review it further. Thank you!
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    UbiKoality on Support Forums - Thread - Direct
You're very welcome, eNz.IN! Please don't hesitate to let us know if you need any additional assistance.



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