UbiKoality

Hey bellns3! I'm sorry to hear that you've been having to deal with your loadouts resetting every time you play Rainbow Six Siege. Can you please try completing these steps listed here? Those steps have helped other players experienci... Read more

Hi samppa10s! I apologize for the annoyance that this may have caused you in Rainbow Six Siege. Have you tried completing the steps listed here? They have helped other players in similar situations! It would also be beneficial to comp... Read more

Hi Mxrk14! My apologies for the inconvenience this may have caused. Have you checked this support article from Microsoft to see if it covers the problem you're experiencing? It provides potential solutions, so it would be beneficial to look over!

Hello enderzone2002o! I'm sorry to hear that you've been having trouble with your loadouts resetting in Siege. Your annoyance is completely valid here, and I would feel the same way! Moving forward, have you tried completing these steps... Read more

Hey Litten66! I'm terribly sorry to hear that you and your friend have been experiencing these issues in Rainbow Six Siege. I'm sure this is incredibly annoying to deal with, so I apologize for the inconvenience that's been caused. Moving forward, does this happen when you or your friend are hosting the match, and have you tried changing hosts? Have either of you tried completing our connectivity troubleshooting guide in full? Doing so will ensure that your connection to the game's online services is completely optimized, which will make for a more seamless experience when playing online together.

J-C-Ace: Thank you for sharing your findings with me! The group may be partially right, as explained in a Dev Blog regarding matchmaking in Siege here:

It is difficult to find the sweet spot between short queue times and balanced matches on all playlists and we always work on improving our system and its functionalities to give you all the best possible matchmaking experience.

Ultimately, longer queue times can be ... Read more

Hey J-C-Ace! I'm incredibly sorry to hear that you haven't been able to get into a match in Rainbow Six Siege. I completely understand how disheartening and frustrating this can be to deal with! Moving forward, it would be beneficial to complete our technical troubleshooting guide. Although this problem may be more connection-based, that guide would be great to complete to ensure there are no potential technical factors interfering with the game itself. Aside from that, I would highly suggest completing our ... Read more

Hello Geekzs! Thank you for compiling all your previous posts into one and including so much detail on the problem at hand. I'm extremely sorry to hear that this issue has been plaguing you in-game for so long! I can whole-heartedly understand your frustration and disappointment. Moving forward, do you have a digital or physical copy of the game? Have you been able to capture video of this occurring? I would be more than happy to report it to the relevant team for you!

Hi padi_dvr7! There is no story or campaign mode in Siege, so the only aspects you would be able to play offline would be the Situations. My apologies for any inconvenience this may cause!

Hi there, AyeEnd! I'm terribly sorry to hear about this problem you've been experiencing in Rainbow Six Siege. I completely understand why this would negatively impact your gameplay experience! Thank you for sharing that thread and video. Moving forward, have you tried completing our technical troubleshooting guide, or any other troubleshooting for that matter, to see if it makes any improvements with this issue? For example, it would be good to try running Siege as... Read more

Hi Dr.Baddy.-! I apologize for any inconvenience or confusion this may have caused for you. However, Support is not able to speculate on pricing for various games or in-game content in different regions. You are always more than welcome to reach out to your Store team at support.ubi.com to see if they have any additional insight to provide!

Hello there, Te1iz. I'm extremely sorry to hear that your rank in Rainbow Six Siege was reset. A rank reset can occur when too many high MMR rollbacks are being issued. This is all part of the MMR rollback system in-game, which takes place automatically. You can find more information on that system here. Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or revert any penalties. Nonetheless, I can still share your comments on MMR rollback with the relevant team. Thank you ... Read more

bazzabom: Support is not able to speculate on potential updates, game releases, in-game content, etc. My apologies! Any new information would be posted on the official Twitter for Siege, though.

WantedBoy_: As Ubi-Milky explained above, purchased content is not able to be shared between accounts anymore. If you purchased this content on your brother's account, then the content would only be accessible there. My apologies for the confusion that may have been caused!

Hi martysJP! I apologize for any inconvenience or annoyance that this may have caused. BattlEye actually has a section on their FAQ that addresses these errors and how to resolve them, you can find that here! As stated in that article, please contact BattlEye Support if you believe the application is blocking legitimate files. Aside from that, you can try completing our ... Read more

Hi CagierGecko5382! I'm sorry to hear this. Have you checked the in-game settings to ensure that nothing is being restricted or limited? Also, if you are using a Nvidia graphics card, please do the following:

1. Right-click on your desktop
2. Select "Nvidia Control Panel"
3. Select "Change Resolution"

You should be able to select the correct refresh rate from there. You can update the thread with your findings, or you can always contact our team at support.ubi.com in case a member on the forums is not able to respond in a timely manner. ... Read more

Hello K1Acell! First, I apologize for the slightly delayed response to your post. Second, I'm extremely sorry to hear that you've been experiencing crashing in Rainbow Six Siege! While your hardware may not be the sole cause of this problem, there are still some troubleshooting suggestions I would advise completing to ensure that Siege is able to run and perform as intended on your system. For starters, please verify the game's files in Steam to ensure that everything required for it is installed properly on your PC. That process will also replace any missing or corrupted files that could potentially be causing this crashing. Then, try running the game ... Read more

Thank you so much for attaching that for me! That specific error means there was a problem with the connection to the game's online services. With that being said, it would be very beneficial to complete our connectivity troubleshooting guide in full. Doing so will ensure that nothing is blocking your connection to the game's online services and that it is completely optimized. This will help to get that error resolved!

However, if you do not notice any improvements after completing that guide, please do not hesitate to create a ticket at ... Read more

Hi LeReiz! I'm sorry to hear about this visual bug you've been encountering. First, please make sure that everything on your system is up-to-date -- especially your graphics card! Updates for your GPU come out fairly frequently and can make quite the difference in-game. Second, try verifying the game's files in Steam to ensure that everything required for it is installed correctly on your system. That process will also replace any missing or corrupted game files that could potentially be causing this bug. I would also suggest running Siege ... Read more

Hi OreoKingShake! My apologies for any inconvenience or annoyance that this may have caused you in Siege. Other players have mentioned that rebinding the vault key has essentially helped with exiting rappel. It seems like they mentioned binding vault to the space key, though it may work on another key since you already have an action bound to the spacebar. Would you be able to give this a try for me? Thanks!