Original Post — Direct link

I woke up on 1st of this month to an email stating that my account had been banned for cheating.Which would be justified if I actually was a cheater.Except I'm not.Here's my proof:

I'm an Australian Siege streamer/youtuber with a decent following, I also used to edit videos for NarcolepticNugget.I've built my entire career around this game, and waking up finding out that not only can I not play on my account, but I also have a mark on my steam account marking me as a "cheater" which means I'm auto-banned from certain other games (Rust etc.) is heartbreaking

I recieved an email, which I didn't see, at 2am the morning of my ban, telling me that my account had been logged in, in the UK.The email was confirming that this was me.It wasn't, I'm from Australia, I live in Australia, I had even played that night, from my apartment in Australia. I also have 2FA on.

false login email

At 8am that morning I recieved the email saying that I had been "permanently banned for multiple cheating offences" note: I have never been banned for cheating before this.

ban email

The reason it was brought to my attention was because my discord community went BERSERK thinking, like I did, that it was just an unfortunate mistake and was a bit of a meme

discord 1/2

discord 2/2

So I sent an appeal in, explaining that hey, a mistake has been made, and I just want it fixed.

my first appeal

and I recieved this as response:

appeal denied

So at this point I was very upset, so I starting asking around in my community, I even sat down with Nugget and he suggested that reddit might be able to help, maybe even someone at Ubi will read it and they might be able to help.

Nugget DM's

I even emailed the flipping CEO of Ubisoft, Yves Guillemot (hail mary) begging him to look into my case for me as I KNEW it was unfair. and I was desperate.

my email to Yves

and I recieved this:

my final appeal response

at this point I just feel beaten, and honestly, I'd been having a rough couple weeks anyway, and it all got a little emotional on stream where I had a bit of a cry to my community about it.

https://www.twitch.tv/supermaxxii/clip/TangentialHumbleFalconLitty?filter=clips&range=7d&sort=time

I figured I'd reach out to reddit and see if you guys can help me out in any way possible.

You can either retweet my tweet @ ubisoft here:

https://twitter.com/SuperMaxxii/status/1280690016654487552?s=20

or just share my story and help me get this noticed by SOMEONE out there that can do something.I really just need all the help I can get.

Thank you for taking the time to read this, whether you believe me or not, I appreciate the time.I love this game, I love the community and I hope that this ban get's lifted so I can stay among it.

TL;DR I was banned for cheating when I have NEVER cheated or used any programs that help me with Siege at all, I have appealed and been denied by the CEO of Ubisoft, I need the community's help getting my story seen.

Edit: Holy f*ckle I didn't expect this much support from such an overwhelming majority, thank you for that, thank you for all the golds and platinums as well <3I've woken up this morning and I'm suspended from Twitch, I'd say it's because a bunch of you followed me while I was offline and they think they are fake, so cheers for that!I have no news from Ubisoft yet, I'm thinking about sending them another appeal email.I'll keep everyone posted!

External link →
almost 4 years ago - /u/UbiKalyrical - Direct link

Hey SuperMaxxii,

Just as a follow up to this, we did have a further look into this case and can definitely verify that the ban should be issued.

To avoid disclosing your personal info and your account's history, customer support will once again reply to your ticket with a bit of additional info.

almost 4 years ago - /u/UbiKalyrical - Direct link

Originally posted by UbiKalyrical

Hey SuperMaxxii,

Just as a follow up to this, we did have a further look into this case and can definitely verify that the ban should be issued.

To avoid disclosing your personal info and your account's history, customer support will once again reply to your ticket with a bit of additional info.

flair:ubiresponse

almost 4 years ago - /u/UbiKalyrical - Direct link

Originally posted by D4NW0LF

Hey u/UbiKalyrical I'm a bit concerned, done some digging and the whole 2FA / accounts in general on Ubi don't appear to be all that secure. Pengu and Zironic both had their accounts hijacked last month, so how many other cases of this have gone under the radar?

https://forums.ubisoft.com/showthread.php/2248208-A-Huge-Concern-Ubi-Rainbow-Six-Security

Hi u/D4NW0LF — the way in which certain players' accounts were compromised were not due to a hack on our 2FA system.

It was certain people taking advantage of the human-nature of our customer support team who has since had their processes more tightly guarded and updated as a result. Thus, this was corrected on a case-by-case basis when discovered with the respective proper account owners.






Recent Rainbow Six Siege Posts