Original Post — Direct link

Recently my account has been hacked and they have changed everything. I was using ubisoft live support and they said I needed an order confirmation of UNO which I don’t have. I asked if they could take order confirmation for siege and other games but they will only take UNO. Is there no other way I can verify that was my account?

also, kinda crazy how someone got into my account and changed everything without me receiving any emails or verification about it…

18 days ago - Ubi-Deta - Direct link

Hello @ssjvun! Sorry to hear you're having difficulty with recovery.

Like @YTgrzmot69 mentioned, you'd have to reach out to us through the Support Site, as we are unable to process recoveries through the forums. Apologies for the inconvenience.