Ubi-Deta

Ubi-Deta


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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Loketheboiii! Sorry to hear you've encountered this issue.

You should be able to circumvent this error by changing the "UseProxyAutoDiscovery" value from 0 to 1 in the GameSettings.ini file.

You should be able to find this file under the following path:

C:\Users\%username%\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Please note that instead of User ID, you will find a string of numbers and letters in the Rainbow Six Siege folder. This is working as intended, as the ID is dif...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @bojo_dizela. Like previously mentioned on the thread, we won't be able to assist with this type of query through the forums.

If you haven't done so yet, please reach out through our Social Support pages or our Support Website, so that we may look into...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Frostibate! Sorry to hear that you've encountered this issue.

To investigate this further for you, would you be able to provide a video showing the issue? You can upload it to a video host of your choice and link it here on the forum.

Additionally, does the issue persist if you verify your game files?

Plea...

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    Ubi-Deta on Support Forums - Thread - Direct

Hello @Tobya194! Sorry to hear that you've encountered an issue.

Unfortunately, we are only able to process English language requests on this forum. Could you please rephrase your query, so that we may best assist you?

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    Ubi-Deta on Support Forums - Thread - Direct

Hello @Sayuri-AOS. I'm sorry to hear its taken Support a long time to get back to you.

We're currently receiving more requests than usual, which can lead to delays in replies. We'll reply to your case as soon as possible. Apologies for the inconvenience.


Yesterday

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Pablothegecko! If you let the folks on the ticket now that the issue persists after the wait time, they'll be able to assist you further.

We usually ask to wait a certain amount of time after purchase to verify where the root cause of the issue may be. Apologies for any misunderstanding caused.

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Kite-Milo! Thanks for reaching out.

We have no specific information on this yet as of now.

If you haven't done so yet, please reach out to our Support Website or our Social Support channels, so that we may investigate if a faster fix is possib...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @A_Razwan! Thanks for your update on this issue. Sorry to hear that your ISP is blocking the VOIP option and happy to hear that you found a workaround!

If there are any other issues, please feel free to reach out.

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    Ubi-Deta on Support Forums - Thread - Direct

Thanks for the update @unexactriot299! Let me know if there's any questions in the meantime 🙂

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Cpt_Salamito! Sorry to hear that you've been having issues with missing DLC.

In a lot of cases playing games on the platform they were originally purchased from has resolved issues for players. However, should the issue persist after, please be sure to update the ticket you've previously created on the Support Portal. We will then be able to look further into this for you 🙂...

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06 Feb

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @unexactriot299! Thanks for getting back to us on this.

To investigate this issue further, could you please create a DxDiag and MSInfo file as mentioned in the article above? Then, please add them to a support case. We can then use those files to have a more in-depth understanding of what's going on.

Please let me know ...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @BogertYogurt! Sorry to hear you've encountered this error message.

If you're trying to launch the game through Steam, this error message is usually an indicator that you're starting the game with an account that isn't the one used for the initial activation of the Steam license of the game. To resolve this, you'd have to log out of Ubisoft Connect and then log back in with the correct account.

If you're unaware of another account, or if the issue persists, please ...

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    Ubi-Deta on Support Forums - Thread - Direct

Hello @No_BrainCells! Sorry to hear that you've encountered a crash.

Unfortunately we have no way of adjusting temporary sanctions or reputation score. If you regularly encounter crashing, I'd suggest the steps from this article to remedy them. Apologies for any inconvenience!

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    Ubi-Deta on Support Forums - Thread - Direct

Hello @agenttrouble! Sorry to hear that you're still waiting.

As previously mentioned, we're receiving a lot more contacts than usual, which can lead to delays in replies. Unfortunately, we have no way to speed up this process. I'll have to ask for your patience in this instance. Apologies for the inconvenience!

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    Ubi-Deta on Support Forums - Thread - Direct

Hello @Deckard-Shaw!

We're currently receiving more requests than usual through the Support Site, which can lead to delays in replies. We will get back to you as soon as possible.

Apologies for the inconvenience caused.

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @refraction_it! Thanks for getting back to us. I'm glad to hear you were able to resolve the issue 🙂

Please reach out, should we be able to assist you in the future!


05 Feb

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @HektorSzczupak! Sorry to hear you haven't received the Battle Pass yet.

We're aware of this issue and currently investigating. We're currently receiving more contacts than usual through our Support page, which can lead to delays in replies. Rest assured, we are working to resolve this issue for you and will provide an update ASAP.

Apologies for the inconvenience caused!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Mr-Fuzji! Sorry to hear about this.

In Rainbow Six Siege Crossplay is only between Consoles. PC players will not be able to join Console lobbies or vice versa. Apologies for the inconvenience!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @tele-2923293! Unfortunately, we're not able to process this kind of request through the forums. Please reach out to us directly, as suggested by Ubi-Froggard. We will then be able to look into this for you. Thanks!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Run2TheGun!

Sorry to hear your friend has encountered this issue. Unfortunately, your friend will need to contact us directly, so that we may investigate this issue for them. To do so, they can reach out via DM to our Support Social media channels or our S...

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