Original Post — Direct link

Dear ubisoft, 

Today we get in a game of ranked r6 siege and there was a glitch where we couldnt see the scoreboard or operators. Therefor we get kicked instantly when the match started and the game crashed for all the players. When reopening the game i got a ban of 24 hour and if this happens again i get a week. I write this mail because this ban was out of my control and ask for this ban to be removed. I get punished for a game braking glitch completely out of my control.

about 2 years ago - Ubi-Havoc - Direct link

Hello there @CHRIST-IVA and @Xpert678 ! So sorry to hear about this issue resulting in a ban. Our teams are looking into similar reports of this happening and are requesting a bit more information for their investigation.

If this happens again please update this thread with the following details:

  • Match ID. This is usually displayed at the bottom right corner of the scoreboard. If you missed it the match replay feature will also display the match ID.
  • What version of the game are you playing with.
  • If possible, a short video clip of what happens right before you get kicked.


Thank you for your patience and as always if any news becomes available it will be shared over on the News & Announcements.