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I've been having this error since mid november I play on the PC. I already followed the steps on the support article provided by ubisoft and opened a support request that has not been answered.
I would like some help with this error.
I've been having this error since mid november I play on the PC. I already followed the steps on the support article provided by ubisoft and opened a support request that has not been answered.
I would like some help with this error.
Hello @Eucomopinguinos, thanks for letting us know what platform it is you play on and sorry to hear this issue persists.
Connectivity issues can occur due to VPN use, regional restrictions, ISP, router, Windows settings, or game servers. As you have had this issue constantly since November, we would need to help you with a private support case and gather your system files to help you further.
In the meantime, I also recommend reaching out to your ISP provider and asking if this is a known issue with the game on their service.
If you have yet to do so, please contact us using this link and provide the following screenshots listed below > https://www.ubisoft.com/help/contact
A screenshot of your port forwarding set up with the correct ports for the game >
https://www.ubisoft.com/help?article=000061022
A screenshot of your ping test and traceroute, as explained in this guide >
https://www.ubisoft.com/help?article=000094617/
Once you have filled in the required fields, comment box, and attached any files, you should also see an option that says either 'Submit My Case' or 'Start Chat'