Original Post — Direct link

In the lobby it says I am on US-West-2 servers with 24 ping, but in game it automatically switches to Central US servers, where I have 70 ping. Why is this? This has definitely caused me some inconvenience as I’ve been on 80 ping consistenty for the last couple weeks and I can’t beat people on lower ping. I know you can not change your data center manually on console, but I believe there is a glitch where Us-west-2 servers aren’t working properly, all my friends are experiencing this issue and I know other people on Twitter as well. I’ve tried all trouble shoot steps. I’m playing on a Xbox series S, i have talked to Ubisoft support on twitter but they told me to talk about this on Ubisoft discussions. It is definitely not my wifi as on other games my ping is on 20.as

over 2 years ago - Ubi-SpaceCats - Direct link

@itsxsaith Hey there! Thanks for reaching out about this. I'll be happy to pass this information along to our teams. As you know, you cannot manually change your data center on console, however, can you please go through the steps in our Xbox Connectivity Troubleshooting guide to see if this helps at all?

over 2 years ago - Ubi-SpaceCats - Direct link

@itsxsaith Gotcha. So that we can look into this a bit further, can you please reach out to our Support team via our Support Website or Twitter DMs, with a screenshot of your port forwarding configuration? More information on how to do so can be found in the dedicated Port Forwarding guide here, and the specific ports necessary are located in the Rainbow Six Siege Connectivity troubleshooting you've seen before.

The exact process of port forwarding varies by router and internet provider. Usually, you can access your port forwarding configuration from your PC by logging into your router. Instructions are specific for every router and ISP, so you may need to contact them if you need more assistance with this. 

almost 2 years ago - Ubi-SpaceCats - Direct link

@edwardohaley Hey there! Sorry to hear you're having issues connecting to your preferred data center. As you said, you cannot change your data center on console. However, the steps in our Xbox Connectivity Guide may help in ensuring that you connect to the best server. Let us know if that doesn't help, and we'll be happy to help further.