[2020] [Connectivity/Multiplayer]Wrong server

Hey LuucasMR,

Thanks for reaching out to us and I am sorry to hear about the issue you're having.

Would you be able to kindly clarify to us which server are you connected to? Also, do you always have high ping or are there instances where your ping is normal? Finally, do you recall since when did this start to happen?

In the meantime, if you haven't already, have a look at the steps outlined in the following article, which will allow you to establish better connection to game servers, and keep us updated!

Originally Posted by LuucasMR
since tuesday (september 22), normally my ping is 28-35 ms, in the game it appears south of brazil, but my internet tester said i'm on server usa, also that i've done my best, and the problem is with ubisoft , I need help, because it is the only game that has this problem

Thanks for your response LuucasMR!

Based on your response, I understand that issue doesn't occur every time and there are occasions where your ping is fine, is that right?

Also, have you had a chance to go through the steps I've forwarded earlier? Finally, for testing purposes, did you try temporary using alternative connection to see whether issue remains, such as mobile hotspot for example, to see if ping remains the same?

Let us know!