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Hi, good afternoon, I was playing Tom Clancy's Rainbow Six Siege and suddenly my light went out while I was playing a no-place match, and when I came back to try to reconnect it appeared that Ubisoft Connect had failed to connect and I couldn't. no way to enter the match again, which ended up resulting in an unfair 48 hour ban. I hope you let me out please (I want to play this game again with my friends).
Originally Posted by eu_sou_prata-1Hey there,
Hi, good afternoon, I was playing Tom Clancy's Rainbow Six Siege and suddenly my light went out while I was playing a no-place match, and when I came back to try to reconnect it appeared that Ubisoft Connect had failed to connect and I couldn't. no way to enter the match again, which ended up resulting in an unfair 48 hour ban. I hope you let me out please (I want to play this game again with my friends).
Sorry to hear that you encountered this disconnection and ultimately received a 48 hour ban.
I am afraid that we are unable to remove a temporary ban, you can find details in this support article which will help explain what has happened.
If ever we can help in the future just let us know.