You've posted this on the English forums, could I please have you translate your post if you don’t mind receiving responses in English here? This is just as we try to avoid automatic translation tools that can cause potential misunderstandings. I've also posted the forum rules here for your convenience.
We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop-down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language I'm afraid. You can also create a support case to have a member of your regional team assist you further if you’d prefer that.
My apologies for any inconvenience this causes! And just to note, I noticed this had been double-posted and so I've deleted the duplicate.