[2021] Solutions for Rainbow Six Siege issues you may encounter 🕵️

This thread's purpose is to contain some of the most common issues you may encounter in Siege on PC and how to fix them. We will do our best to update this thread with new information and fixes, as new issues come to light.


Rainbow Six Siege - Ubisoft Support guides
https://support.ubisoft.com/en-GB/games/2559?platform=9


Supported Controllers per platform
https://www.ubisoft.com/en-gb/help/article/000101056


Online Network Ports:
TCP: 80, 443, 14000 and 14008
UDP: 6015


Save File locations:
Uplay PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635​​
Steam PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843


Settings File locations:
%userprofile%\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​


Game Installation folder and .exe file:
Uplay - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege
Steam - C:\Program Files (x86)\Steam\steamapps\common​\Tom Clancy's Rainbow Six Siege


Disconnection error codes and what do they mean?
This article contains all of the known error codes in Siege.
To see how to resolve them please click on the particular error code you receive in the article -
https://support.ubisoft.com/en-GB/Article/000066044


Crash in-game/on game launch
Please try verifying your game files in Steam, using the following link -
https://support.steampowered.com/kb_...2037-QEUH-3335: (https://support.steampowered.com/kb_...2037-QEUH-3335)


Graphical/Visual glitches in-game
Please try verifying your game files in Steam, using the following link -
https://support.steampowered.com/kb_...037-QEUH-3335/: (https://support.steampowered.com/kb_...037-QEUH-3335)


'Problem Authenticating Ownership' message
This means you may be logging into the game with the incorrect Ubisoft Account and email address.
To locate the correct one, please get in touch with us through one of our support links below with the following information to help locate your account -


Unable to purchase Credits - Steam
Please try toggling the Steam overlay off and on through the Steam settings, to make the purchase -
Settings/Preferences > In-game tab, uncheck the box next to 'Enable the Steam Overlay while in-game'

If you are using a VPN, try disabling this before making the purchase, in case your VPN switches your IP address to a different country.

Next, please make sure that the currency you are using to make the purchase, matches your IP address location and also matches your 'Steam Store Country' which can be viewed here as this can be caused by a regional issue - https://support.steampowered.com/kb_...6#othercountry: (https://support.steampowered.com/kb_...6#othercountry)


Unable to load player profile
This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.
To resolve this issue please follow the steps in the dedicated support article -
https://support.ubisoft.com/en-GB/faqs/000027321/


Launcher asks you for a CD key
If you recently purchased the game from Ubisoft Connect, Steam, or Epic, the launcher should not ask you for a Steam key and should instead automatically bind the game to your Ubisoft Account.

Please try signing out of Ubisoft Connect and whichever launcher you purchased the game from, clear the launchers cache, then make sure to sign in with the correct Ubisoft details.

If you purchased the key from another retailer, please send us an image of the key from the retailer you purchased the game from, through one of our support links below and we will check what Ubisoft Account the key is linked to, in case you forgot your login details.


How to boost FPS performance is Siege
https://support.ubisoft.com/en-GB/Article/000062514/


Languages available in Siege
The languages which are available to you in Siege, will depend on what version of the game you purchased from what regional Steam Storefront, such as the EU, US, CN, or RU version of the game.
Each version will have different languages available in-game, with different audio, subtitle, and interface options.


Cross Progression and Cross-Platform features
The cross-progression planned for PC is only between Stadia, PC, and Amazon Luna.
The cross-progression between the PlayStation and Xbox consoles will be launched sometime in 2022.

If you would like to read more on this, please see our dedicated support article -
https://www.ubisoft.com/help?article=000097631


Voice chat not working
Please follow all steps in our support article, please note some countries ISP, may block the use of voice chat in the game - https://support.ubisoft.com/en-GB/Article/000060669/


'BattlEye Corrupted Memory #0' message
First, Please try installing the latest Windows Update. Next, please try disabling or uninstalling MSI Dragon Centre if using this software. More information about this issue can be found here - https://www.battleye.com/support/faq/: (https://battleye.com/support/faq)


I can't access the Test Server
The test server will only be accessible at certain times of the year. To see when the test server goes live, please check out our Test Server Reddit link -
https://www.reddit.com/r/Rainbow6TTS/


Switching Data server on PC
https://support.ubisoft.com/en-GB/Article/000060594/S


System requirements to be able to run Siege
https://support.ubisoft.com/en-GB/Article/000080364


If you can not find the answer in the forum, you can always contact us via the following support channels too, where we will aim to get back to you within 48 hours if possible -

Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/