Original Post — Direct link
Hi,

So basically sometimes I lose connection to Ubisoft Connect for like 50 seconds,
then I restart the game and instantly get a matchmaking penalty.

Its perfectly alright that I lose connection for several seconds, but the problem is that the game menu does
not give me a chance to restart game and reconnect. It administers a 30 minute penalty instantly once I return back to game menu after a minute (or less).

I would be nice if the Ubisoft team could look into this problem. I hope that this could be easily fixed (fingers crossed).
almost 4 years ago - Ubi-Viral - Direct link
Hey, T0m4t0P0t4t0!

Sorry to hear that you are encountering connectivity issues. If the connection to Ubisoft is severed even for a couple of seconds the game will disconnect you and as a result, you would be classed as abandoning a match.

I am afraid the automated ban system is unable to differentiate between intentional or accidental abandonment of a match. The Rainbow Six: Siege team is investigating this however we do not have a timeframe to share as to when or if this will be fixed.

If you need anything else please let us know.

Thank you.