Original Post — Direct link
I am a Chinese player, and I received such a warning when I logged into the game today
↓↓↓↓

↑↑↑↑
And when I used "R6 Tracker" to check my ranking, I found that my record was all cleared, and restarting the game did not restore my ranking. In addition, when I played a ranked match, my game number was displayed as One, the score is calculated again.
over 3 years ago - UBI-Froggard - Direct link
Hey,

Can you translate what the message in the first screenshot says please?
over 3 years ago - UBI-Froggard - Direct link
Thanks for the translation. A rank reset can occur when too many high MMR rollbacks are being issued. This is working as intended. Please follow this link for more info.
over 3 years ago - UBI-Froggard - Direct link
I'm afraid we can't undo this, as it's all managed by in game systems that we can't override and have no ability to adjust players ranks manually. I apologise for any disappointment or frustration caused from this.