UBI-Froggard

UBI-Froggard


06 Nov

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by Goldzommer25
I am also having the same problem. I am missing year 1 and 2, I am also missing The safari bundle and the gemstones bundle.
The issue you are reffering to is probably that mentioned ... Read more

05 Nov

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by Strefl
Is there no temporary fix I can do on my client to fix it?
I'm afraid there isn't anything we can advise to do for this yourself unfortunately.

I'm merging this thread with another to try and keep things in 1 main thread related to this.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by Sam_Strast
It's been 24 days, heading for a month, of *no fixes* for the "Please Wait, Synchronizing Data..." endless loop in Lone Wolf.

This game has been updated two times since the October 6th update broke the "rewards" system.

It should've been fixed before the first weekend after the 6th. Why? A Google check shows this SAME issue has been reported since 2015, in fact, the same month of the release of the game (December, 2015). It has appeared ("Please Wait, Synchronizing data.."), from what I can tell, every year since then. It is a recurring, therefore, "known" issue. All platforms are affected apparently.

Check out: ...
Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
The cause of the issue is still under investigation and I'm afraid we don't have any more information on it at this time, but rest assured it has not been forgotten.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by Psymon.
Just want to say this has been an issue with me since the beginning of October. I have been in touch with support on Twitter and despite my co operation by sending photos and videos I have not received any updates. Since the LTM was released I have now lost the ability to voice chat, Siege doesn't recognize my mic anymore.
Hey,

The sync issue is still under investigation so we don't have any updates to share on that I'm afraid. Regarding your other issue, please comment on a thread related to the same issue, to avoid hijacking someone else's thread with something new. I have one linked ... Read more

04 Nov

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by hephephoyay
I don't know if it's just me. But ever since the Ubisoft Connect launched, I cannot connect to Ubisoft server. It always says its offline. And loading take forever. Even if my internet is good.

Am I the only one like that? If not how do I solve this? I already reinstalled the game for nothing.
Hey,

If you're still unable to connect, please can you go through the FAQ ... Read more

03 Nov

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Sorry to hear that. Which platform are you playing on?
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Sorry to hear this fix hasn't worked for you the way it has been. Maybe with the recent update to Ubisoft Connect it's changed something.

Are you able to screen record yourself going through the full process of steps and upload it to YouTube and share the link with us? As it's not an issue we can force to happen to ourselves so we can't really test this ourselves too. If we can get a video showing that this fix isn't working anymore, we can forward it to the relevant teams to get a new fix for it sorted.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
No problem. We have a sticky thread on it here also.

I apologise for any inconvenience. I'm locking this thread because we are seeing a lot of threads created about this issue so we want to try any ... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by DirtyDucky69
I have completed all of the situations including article 5 just not and at the end of it it just brought me to the end screen where I could exit game and it did not gift me the weapon skin. I am wondering if I did something wrong or if it’s just being buggy, anything helps please and thanks
Hey,

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect.

More details on this transition can be found ... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey flatcatslacko + PumpedStream,

I have added it to your accounts too now.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

We are aware of the main issue you have listed with the stats and it is being investigated to have that fixed, yes.

Your other 2 issues, whilst they may not affect anything for you, we can still report them as I'm not aware of those being reported already. Could you provide any screenshots or a link to a video showing them? If video please separate the issues in 2 videos, as we would need to create separate reports for each issue.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

02 Nov

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by RemedialGlobe58
I tried to but I don’t have any ports that your game will support. I can’t place a picture in this post either for some reason

*EDIT* any OTHER ports that the game will support
I don't understand what you mean by this. Any router should allow you to type in the port numbers that you want to open, not just give you a list of what's available. We can't guide you through how to do the port forwarding as it's different for every router, but you can search for guides on how to do port forwarding with your router model to find out how.

You should also be able to add images to posts if you have uploaded the image somewhere first and... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

I'm sorry to hear you aren't able to play. You mentioned you have forwarded port 3047 (which I assume you mean 3074) but there are a few more ports to forward for the game, which you can find in the connectivity troubleshooting found here, so this may help you out. If you have done this, we'll need you to contact us with images of your port forwarding to show this has been done and we can check it has been done correctly.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by FearKenshin
So recently I got the deluxe edition for siege on Xbox, it said it included year 1 & 2 operators. Yet, when I launched the game, the only operators there were the ones I bought.I've heard multiple other people have had this issue. Is there any fix to this?

P.S My username is the same as my Gamertag
This is a known issue being looked into currently. I apologise for any inconvenience from it. I'm merging your post into another to try and keep comments on it together
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Thanks for the reports. We are aware of this and it is being looked into by the relevant team at the moment. I can only apologise for any inconvenience.



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