[2021] [Missing Content]Esports packs

Original Post — Direct link

I have been following the progress of the Twitch drops recently and I haven't had a problem with them until today when I checked the drops website where it said that I had received 4 esports packs. I have been keeping twitch streams open for many hours a day and it seemed correct about the amount of drops that I had received. However when I logged into the game I only had 2 of these 4 packs. Is this an error, or do I receive these packs later? Another strange thing is that three of these packs were given at the same time yesterday, and even if this is a problem, I have definately been watching for most times of the day and I should have received those 4 packs. I have attached the screenshots of the drops website. Unfortunately I opened the two packs so I cannot send the screenshots of those, but the items are in my inventory.
This is very strange and I don't know what's going on.
https://imgur.com/a/Yw4YkXK (#1) https://imgur.com/a/Rdj70qF (#2)

over 3 years ago - Ubi-TheBerry - Direct link

Originally Posted by Mr_Keydeed
I have been following the progress of the Twitch drops recently and I haven't had a problem with them until today when I checked the drops website where it said that I had received 4 esports packs. I have been keeping twitch streams open for many hours a day and it seemed correct about the amount of drops that I had received. However when I logged into the game I only had 2 of these 4 packs. Is this an error, or do I receive these packs later? Another strange thing is that three of these packs were given at the same time yesterday, and even if this is a problem, I have definately been watching for most times of the day and I should have received those 4 packs. I have attached the screenshots of the drops website. Unfortunately I opened the two packs so I cannot send the screenshots of those, but the items are in my inventory.
This is very strange and I don't know what's going on.
https://imgur.com/a/Yw4YkXK (#1) https://imgur.com/a/Rdj70qF (#2)

Hello Mr_Keydeed,

Welcome to the Forums

As long as you've received notifications in Twitch / Drops, the content will be on it's way to your account, we do kindly ask for player patience throughout the event while content is distributed as there may be periods of delay.

If following the event, these two packs still haven't been added, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter so we can take a look

Thank you!

over 3 years ago - Ubi-Karl - Direct link

Originally Posted by obs_snakelet
It seems as though the drops website is giving a drop for every 5 hours, but the game is only providing them for every 8 hours. I have so far been told I have received 7, however only 3 have actually came through in the game. Pretty annoying to be honest.

Hey obs_snakelet!

Thanks for your feedback there!

The information provided has been passed along over to our development team regarding the matter and we will see what we can do however in the meantime, as Ubi-TheBerry suggested, there is a possibility for your pack to be slightly delayed before having the ability to receive it in-game however you should receive it nonetheless. On the other hand - if you do not receive it, reach out to us directly (as we will need to discuss account related details) and we will be happy to have a look!

over 3 years ago - Ubi-Karl - Direct link

Originally Posted by obs_snakelet
So an update. I believe the event has ended now. My total notified on the drops website was 10. I only received 4 of those 10. I'll keep an eye on it over the next few days, but it doesn't seem like those other 6 packs are going to eventuate...

Originally Posted by Vahlk.ACE
exact same thing here, but I was notified of the 10 two days ago and I havent recieved any more since then

Thanks for letting us know!

I can now confirm that we have received a number of players experiencing the exact same issue issue as yours and investigation has been opened by our development team who will review this matter further.

We will try to get this resolved as soon as possible therefore we appreciate your patience for the time being and apologies for the inconvenience this is currently causing.

over 3 years ago - Ubi-Karl - Direct link

Originally Posted by Pizza_Mozarella
I made a thread about something almost similiar. I didn"t get teal charm and 4 packs. But in mine case it also doesn't show these items in my inventory.

Hey Pizza_Mozarella, I have responded to your thread just a moment ago

over 3 years ago - Ubi-Karl - Direct link

Originally Posted by obs_snakelet
Cheers, thanks for the update. I'll keep an eye out for any change over next week or so.

No worries, anytime!

over 3 years ago - Ubi-Karl - Direct link

Thanks for your input guys!

As advised earlier, this is the matter that our development team is already reviewing and we will see what we can do, therefore apologies about the inconvenience and we will keep you updated.

Please note that you should receive one pack per 5 hours of watch time and there is a possibility that you may receive notifications for more despite not qualifying for the reward.

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