Original Post — Direct link
Hello since I can't make a case I guess I'll put my issue here,

I have been playing unranked and ranked for a while and keep getting this problem in unranked. Whenever I stop the matchmaking after five minutes or more it will say reconnect to game or get a penalty. I try to reconnect to a non existent game that I never got put into in the first place. So I'm left sitting there for about an hour or two. I'll try and play quickplay just to be immediately kick and disconnected from the servers until I find a non existent unranked game to reconnect to or finally get an error about the matchmaking which doesn't fix the problem 90 percent of the time. Yes I have restarted my game to try and fix it but that doesn't work. I love this game to bits but I don't know what to do which is disappointing. Hopefully this can be fixed.
over 4 years ago - UbiKoality - Direct link
Hello AgentZeroAce! I'm extremely sorry to hear about the connection issues you've been having trouble with in Rainbow Six Siege. I sincerely apologize for the inconvenience and disappointment these problems have caused you! Firstly, I would like to see if this workaround allows you to rejoin your ranked matches. It seems to have helped some of our other players, so please let me know if it works for you as well. Then, it would be incredibly beneficial to complete our connectivity guide in full. Doing so will ensure that your connection is completely optimized and that it is not being interrupted. This will ultimately lessen the disconnects, long wait times, and other connection issues you've mentioned.

If none of these suggestions help, please contact our support team so they can investigate this further and help improve your gameplay experience. Thank you!