I imagine this type of post is redundant and frustrating for you Ubi staff to read, but my case keeps showing up as updated in the early hours of the morning each day, although I have not received a response. Is there something further that I am supposed to do and just missing, or is it just a matter of wait time?
Hey @ArcticWraith323 Welcome to the Forums! Sorry to hear that you are still waiting for a response on your support case. We have a high value of contacts at the moment which is why it may take a bit longer to receive a response than we hope for. I apologize for the inconvenience this may have caused! If you have been asked for any information to be provided, agreeing to certain changed or procedures then you wouldn't need to do anything else 
I hope that you will receive a response soon! Should you have any further queries, please let us know!
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