Ubi-Dastan

Hello everyone! 
 
I would like to apologize for the delayed response! I very much appreciate for all the input you all have provided into this thread regarding this topic. What I am able to confirm is that we are forwarding all the information we have received from you to the developers for further review. 
 
I just would like to remind you to be respectful to each other. I will therefore, lock this thread. Should there be any updates regarding this, it will be announced under the announcement / Patch note section.
 
Should you have other queries in the meantime, please do not hesitate to contact us!

Hey @OndrejSuperman

I have already responded to you on your other thread and via your support case so we can take a closer look into this for you ...

Hey @C_dad Welcome to the Forums!

Sorry to hear that you are not able to complete Operator special ties challenge for Breach, crowd control and front line.

Could you give us a bit more information what exactly prevents to complete the challenge? Do you receive any specific error?

Hey @Fouiny_Swagg_98 Welcome to the Forums!

Sorry to hear that you have lost your progression in Rainbow Six: Siege after unlinking your Ubisoft and PS account. As the progress of Rainbow Six: Siege is now bound to an Ubisoft account, when unlinking a PS account, you won't be able to access the progression or content unless it is linked to the Ubisoft account.

As this is related to your account, we won't be able to proceed with your request here. I would therefore, advise you to create a ...

Hey @ImTotallyNotGae Welcome to the Forums!

Sorry to hear that you are getting this error when trying to add your phone number to your account, so you are able to play ranked.

Does this issue still persist for you? If yes, could you recall if you have used the number you are trying to add to the account, with a previous account?

Please let us know if you have any further questions!

Hey @BlaR_Remix Welcome to the Forums!

Apologies for the delayed response and sorry to hear that you received an abandonment Penalty.

Those penalties are issued server side by an automated system and cannot be overturned I'm afraid. For more information, please see this article.

Should you however encounter ...

Hey @Ali-MK03 Welcome to the Forums!

Apologies for the delayed response and sorry to hear that you have linked your Ubisoft account with your secondary PS account.

Once you link your Ubisoft account with a PS account, the linking is permanent and cannot be unlinked any more. However, there may be an exception that can be made with unlinking the accounts. For that I would advise you (if you haven't already) to create a ...

Hey @OndrejSuperman Sorry to hear that you are not able to redeem the Ghost Recon Future Soldier weapons skin in Rainbow Six: Siege.

What is the error message you receive when you try to claim it? As we would need to take a closer look into your account, I have created a support case for you. I will lock the thread here so we can continue via the case.

You will get an email from me soon. Should you have further questions, please let us know!

Hey @MaddionMax Welcome to the Forums!

Skrill regrettably is not one of the accepted payment methods that can be used within the Ubisoft Store. We also do not have any confirmation if it will return in the future. Please bear in mind to avoid replying on Forums posts that are older than a year. We advise creating ...

Hey all!

Apologies for the delayed response and sorry to hear that you do not have access to the premium Battle Pass. Just wanted to double-check, is the premium pass still not available for you?

If that is the case, I would advise creating a support case on the support website as the team would need to take a closer look into your accounts and ask for some information that would help with the investigation.

I apologize for the inconvenience this may have caused! Should you have any further queries, please let us know!

Hey @Dickson_Wong Welcome to the Forums! Apologies for the delayed response and sorry to hear that you have received a ban by Battleye.

Due to security reasons I have removed the case number you have provided. Upon checking on it, I can see that your case is still being investigated. Regrettably, I cannot say how long the investigation will take, but I hope that you will receive a response to your email case soon!

Should you have any further questions in the meantime, please let us know!

Hey @Milkmaniscute_ thank you for the reply. Apologies for the delay in getting back to you. Due to security reasons we have removed the username you provided here. I can also see that one of our colleagues has responded to your case you have opened. I will lock this thread, so your query can be continued via your case.

But should you have any further questions, please do not hesitate to contact us again!

Hello! Welcome to the Forums!

@LurchingPaladin I very much appreciate your suggestion. @Dark1803 Sorry to hear that you received a perma ban in the game. As LurchingPaladin has suggested, for ban appeals or taking a closer look into it, we can only advise you to create a support case, as we are unable to deal with ban requests here ...

Hey @Boimoon Sorry to hear that you are not receiving the password reset email on your old email account.

We are more than happy to assist you with this. However, we are unable to send a password reset email to the old account, as we would need information about it and due to security reasons are not able to ask for such information on the forums I would advise (if you haven't already) to create a support case (as Ubi-Froggard as provided a link for it) and let us know about the account on which you do not receive the reset email, and we would be more than happy to take a closer look for you.

If you have any further questions, please let us know!

Hey @JonSlow Welcome to the Forums!

Sorry to hear that you are not able to use the mouse to shoot. What type of mouse is it? If the mouse has any drivers that may be needing updating, could you check if the latest firmware is installed? It seems that there maybe an issue that is linked to the config file. I would advise you to delete the config file and upon starting the game again, it will freshly create the file. You can find the config file under the following path:

C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Let us know if you have any further questions!

Hey @PresidentToucan Welcome to the Forums! Sorry to hear that you are not able to equip the Zero's MP7 skin. 

This issue should have been resolved. Would you be able to confirm if this still occurs for you? If it does, would you be able to provide us a video of the issue?

Should you have any further queries, please let us know! 

Hey @TheRankingBot Welcome to the Forums!

Sorry to hear that you have received a perma ban in the game! Regrettably, we are not able to assist with account or ban related issues here on the forums. As you have created a support case already I can only advise to update the case and hopefully one of my colleagues will get back to you soon as possible. We have a high volume of contacts at the moment which is why it may take longer to receive a reply than we wish to hope for. Apologies about that!

Should you have any further queries, please let us know!

Hey @Kiwihead_ Welcome to the Forums!

Sorry to hear that you are receiving this error when trying to start up the game.

Would you be able to confirm whether the game and the Ubisoft connect launcher are installed on the same drive and are always run as administrator?

If you need anything else, please let us know!

Hey @ArcticWraith323 Welcome to the Forums! Sorry to hear that you are still waiting for a response on your support case. We have a high value of contacts at the moment which is why it may take a bit longer to receive a response than we hope for. I apologize for the inconvenience this may have caused! If you have been asked for any information to be provided, agreeing to certain changed or procedures then you wouldn't need to do anything else

I hope that you will receive a response soon! Should you have any further queries, please let us know!...

Hey @GS-GodlY Sorry to hear that you have not received a response to your case yet.

Due to high volume of contacts it can happen that some replied may take a bit longer than we hope for. Hopefully, you will receive a response soon so my colleagues can take a closer look into your case.

if you have any other queries in the meantime, please let us know!