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I bought siege so I could start playing on pc but the other day It wouldn't work, They were only in the installed section and were gray, when I got in it said something about an activation code. Then Uplay didn't work on my computer. I fixed that but I tried to delete it and redownload it but then I realized that I couldn't and now I don't have siege and wasted my money could I get it back or a refund please. That would be great
Originally Posted by EMF_Bob_the_hobHey there.
I bought siege so I could start playing on pc but the other day It wouldn't work, They were only in the installed section and were gray, when I got in it said something about an activation code. Then Uplay didn't work on my computer. I fixed that but I tried to delete it and redownload it but then I realized that I couldn't and now I don't have siege and wasted my money could I get it back or a refund please. That would be great
It sounds like you were signed in on the wrong account, this would explain why the games were showing as installed in your library but greyed out because they can only be played from the account they were purchased on. I can tell you they have not been purchased on this account you've contacted us on here.
If you're not sure which account you've used to purchase the account we can perform account recovery for you on a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!