Original Post — Direct link

I sent a support ticket about my Year 1 operators going missing despite of me owning them before, 4 days later (Nice 48 hour estimated reply) I received a reply saying after checking out my account I should have them and asked a screenshot proof, I sent them proof that I don't have them (With my name included just in case) and never received a reply since.

I thought there was a bug or something so I decided to send another ticket around 10 days later and for almost 6 days it's still considered "New" with not a single reply, I tried my chance with the Twitter support as well at the same time and no still nothing. The live chat is not working either, no matter what category I choose the live chat option disappears. This is the single worst support department I have ever seen.

2 months ago - Ubi-TheBerry - Direct link

Hello @Simecrafter09,

Thanks for reaching out.

We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!