Original Post — Direct link
I got the Christmas pack for the holidays. I went to open the pack and it said to convert to two packs for ash after I clicked the confirm my packs disappeared. I play on Xbox is their a way I can fix this?
almost 4 years ago - UbiShoreman - Direct link
Moving to player support!
over 3 years ago - Ubi-Milky - Direct link
Hello everyone, thank you for getting in contact about your Ash christmas packs.

We would usually ask you to wait 24 hours for these items to appear in your account.
If after 24 hours they still not have appeared in your game, we can look into this for you.

Please see our post on what to do about this and what we need from you, here -
https://forums.ubisoft.com/showthrea...from-your-game

Thank you.