Original Post — Direct link
Hi I got rainbow from Epic Games but it wants Activation Code and I wasn't given the code. What do you have to do helps?
over 4 years ago - Ubi-Karl - Direct link
Hey Velty.-,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-

- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files

When this has been completed, try launching the game again and let us know if issue persists!
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by PEPITOlaMuerte
doesn't work thank you
Hey there.

I'm sorry to hear that.

Please try changing your default web browser and then try launching from Epic once again. To do so type default apps into the search bar, scroll down to web browser, change it to another browser and then try launching the game once again from Epic.