Original Post — Direct link
I spent a long time trying to log in and it wont work and I dont understand why I cant log in if my credentials are correct. I am wondering how long is the wait if my account has been suspended because of failed attempts. Thanks!
over 4 years ago - Ubi-Karl - Direct link
Hey lamhamjam,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

The temporary suspension on your account is a security measure put in place to prevent fraud attempts.

We do not have a way to remove it at this time and would advise waiting 20 - 60 minutes before logging in again, as every attempt while the account is suspended will extend the lockout.

If you still can't login after 1 hours please try again in 24 hours. In the unlikely event the lockout has not expired after this time, please contact us via one of the following channels and we will review this:

1. Support website by creating a ticket
2. Facebook
3. Twitter