Original Post — Direct link

I keep trying to launch siege and it doesn't let me, I've been trying to cross-save and it says when I launch it that items that I have bought on the steam account will go to the playstation account, which is what i want. Then it says something about the purchases not being authenticated.

almost 2 years ago - Ubi-Auron - Direct link

Hey @CTHoop1220 and thanks for reaching out!

I'm sorry to hear you're encountering these issues. It is important to link your Playstation account to the same Ubisoft account you used for your Steam games - otherwise the progress won't sync up correctly.

If you have any further issues with syncing your profile, feel free to reach out to our support team through on of the available channels, they will be able to take a closer look at your account and help further:

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Thanks!

almost 2 years ago - Ubi-Mark. - Direct link

Hello @CTHoop1220,

Thank you for the update and I'm sorry to hear about your experience.

I can see that this issue has been already reported and it's currently being investigated. Once we have an update, we will let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.