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my username in JaroR6
case number 12271954
if you need more info let me know. please help me resolve this and let me play the game i bought.
17 days ago - Ubi-Karl - Direct link
Hey JaroR6,

Thank you for reaching out to us.

I have reviewed your account records and can see that your game copy has been delivered, however as you've requested refund, your game copy has been revoked and ticket escalated to our store team, who will help to process the refund for you, otherwise your game copy would be visible for you.

Should you have any questions, let us know!