Original Post — Direct link
My friend also bought a rainbow and accidentally opened it from his steam account on my play, and now he can't open it from his account. The rainbow I bought was a luxury edition and now all the facilities are put on my u play account. What should I do ??? Is there any other solution ??????
almost 5 years ago - UbiFate - Direct link
Hey there, welcome to the forums! FindfixFinish is correct, you will need to contact Ubisoft Support and provide a proof of purchase in order to verify ownership of the account and have the info changed.

Please note I made a few edits to your post to hide any of your personal information.
almost 4 years ago - UbiShoreman - Direct link
Moving over to player support!
almost 4 years ago - Ubi-Milky - Direct link
Hello sebionline123, sorry for the delay in replying, I only noticed your post was moved a few pages back into the forum.

Do you and your friend still require help? Were you able to open a support ticket for this and if so do you have a case number I can check? Thankyou.