[2022] Help! account problem.

@feroex Hi there! Thank you for reaching out to us about this here on our forums. The message you're receiving is known as an authentication error.


An authentication error usually occurs when you are logged into the wrong Ubisoft Connect PC account while launching a game. As a first step, please make sure you're logged into the correct Ubisoft account. If you do not know or recall what account the game you're trying to launch is on, please reach out to our Support Teams via our Support Website, Twitter DMs, or Facebook PMs, with a screenshot of the following file location. >>
 
 C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
 
 
Please also include a screenshot of your proof of purchase of the game from Steam that you're trying to launch.
 
 
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

@feroex Sure! Keep in mind our Support channels are experiencing a high volume of contacts at this time, but a member of our team will be with you as soon as they can to further assist.