[2020] Abandon Sanction and MMR Loss

Hey nemlopott_mike,

Thanks for reaching out to us and I am sorry to hear about what happened.

Could you advise whether you recall if there was any error message you received when game crashed other than 'Oh no, it crashed!'?

In regards to abandonment penalty, it is issued by the server side if the game has been concluded and player did not manage to return on time. I do appreciate these unfortunate circumstances, however the system in place is there to prevent players from leaving early.

Nevertheless however, we would be aiming to resolve the initial cause of the issue, which is crash that occurred whilst in-game. So to add, could you advise whether you're using Vulkan or DX? Also, does this issue occur often/regularly/rarely or all the time?

Let us know and we will get back to you as soon as possible!