Original Post — Direct link

Yesterday the game started crashing a couple of times, and has been happening more frequently over time. For example, today its almost consistently every other match.
What would happen is the game would freeze in the middle of a match. Then black out and crash to desktop. I have been able to launch the game every time without ban timer (this is quickmatch), and start another match but then it crashes again. Is there anything I can do on my end?

  • Does not happen in menu only in game.
  • Does not show an error code or message after relaunching the game.
  • Have downloaded recent nvidia drivers and restarted computer multiple times.
  • Checked vram usage and graphics settings, below half usage.
  • Gameplay is otherwise smooth and no frame drops.


  • Ryzen 2700
  • GTX 1070
  • 32gb 3200mhz
  • 1tb ssd
  • 1080p custom settings, 144hz


almost 4 years ago - UbiYubble - Direct link
Moving this to Support. Can you provide the error message you've been getting after your crash if any? Also, I would recommend attempting to run the game in administrator mode or launching the game in a different API like Vulkan.
almost 2 years ago - Ubi-SpaceCats - Direct link

Hey folks! Sorry to hear you're experiencing these crashes. As a first step, can you please go through our PC troubleshooting guide here? I would also recommend that your game and launcher(s) are on the same drive.

If you're still having these crashes after trying our troubleshooting, please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!